We at Lesflicks love hearing from you. Whether you are a film fan, filmmaker, industry professional and/or supporter of what we do, we welcome your questions, comments, and suggestions. On this page we have put together a useful resource of answers to frequently asked questions. If you do not find the information you are looking for here please feel free to reach out to us via our Contact Us page: https://www.lesflicks.com/contact/

Frequently Asked Questions:

WHAT CONTENT DOES THE VOD PLATFORM HAVE? 

All content on the Lesflicks video on demand platform has been meticulously chosen and screened with our audience in mind. We aim to put together the largest and most inclusive selection of LBTQ+ stories to showcase our community and give you the representation that we all deserve – because everyone should be able to see themselves on-screen! There is a huge variety of short films, feature films, and web series available for viewing and new content is being added all the time.  

Our Lesflicks team screens all content to make sure that it meets certain criteria. All the content on our platform shows women loving women, a core lesbian or bisexual storyline, or a lesbian or bisexual character in a positive supporting role. Content that contains homophobia, transphobia or racism is not accepted onto our platform except for some exceptions. These exceptions are made on a case by case basis for content such as documentaries, content that is historical in nature, satirical content, or content that makes it clear that such elements are present in society, but not condoned, tolerated or accepted. 

HOW OFTEN WILL YOU BE ADDING NEW CONTENT? 

We are building up our content every month. Because we are running this platform as a social enterprise that supports future film and LBTQ+ filmmakers, we are committing to steadily building the content. The more subscribers we have, the more content we will add. This encourages members to spread the word and tell their friends. We need your help to spread the word because it is difficult to get press coverage as lesbian and bisexual women are not supported by most LGBTQ+ or mainstream press as we are seen as too niche or not popular enough.

Troubleshooting

Struggling to log in? Make sure you are logging into the Lesflicks VOD platform and not the Lesflicks community website – they are different!

If you are struggling in any way with the platform, please log the error by contacting us here (https://www.lesflicks.com/contact/). Please include the browser you are using, the device you are on, and any error message you are receiving. Please include screen shots and what you were trying to do when the problem occurred. 

Hints and Tips

The platform is best viewed in landscape mode, you can more easily get to all of the content. To see everything on a channel, click on SEE ALL on the far right of the channel

Accessibility

We are working on adding subtitles to all of our films at present. This is an ongoing project but we will be adding subtitles regularly to all titles.

CAN WE SUGGEST NEW TITLES FOR THE PLATFORM? 

Of course! If you are an audience member and know the name of a film you’d like to recommend for the platform, then please feel free to fill in our request form here: Request a Film (https://www.lesflicks.com/request-a-film-or-web-series/). We can’t guarantee we’ll be able to get permission to include it, but we will of course try!

If you are a filmmaker or distributor with rights and would like to discuss including your film on the platform, please submit the details using our film submission form: Submit a Film (https://www.lesflicks.com/watch/submit-content-to-lesflicks/).  

WHY AREN’T THERE MORE FEATURE FILMS? 

A lot of feature films get picked up by distribution companies. These companies sell video on demand rights to platforms. However, to date they are dealing with major platforms and negotiating on hundreds of titles. We only want the one or two lesbian titles that they each hold. It takes time to negotiate terms, and they will only enter into negotiations if we have good numbers. So the more subscribers we have, the more negotiating power we have to get to these features, which again highlights how much your support matters to #AmplifyLBTQfilm and get more people engaged and subscribing to the content. In addition, there are some filmmakers who have retained the rights to their feature films and we are talking directly to these filmmakers, which makes it easier for both parties to get the content onto the platform and reaching the desired audience.

CAN I DOWNLOAD THESE FILMS TO MY DEVICE AND WATCH THEM OFFLINE? 

There are plans to make this option available at a later date; when we have more content and more subscribers. There are significant additional costs to providing offline access, so we need a certain number of subscribers before we can invest in this upgrade. We are committed to satisfying all your viewing needs as much as we can and as soon as we can. All subscriptions, rentals, and purchases go a long way to helping us realise these goals. 

WHAT COUNTRIES IS THE CONTENT AVAILABLE IN? 

Lesflicks VOD is run from the UK, however it is a global platform. Most of our independent content is not restricted to a certain jurisdiction and so can be viewed from anywhere in the world. As we bring in more content that comes from distributors, these may be available in limited regions which is decided by the person who has the rights. Most film rights are sold to different distributors in different regions. You will be able to browse the full collection, but where a film is not available in your region, you will see a note advising you that the content is unavailable in your region. 

We are keen to link up with women in Europe, Australia, New Zealand and everywhere else around the world to get distribution rights in these locations so if you would like to join our team and help us fast track the access in your area please get in touch! https://www.lesflicks.com/about/join-the-team/  

WHY AREN’T NEW FILMS THAT ARE SHOWING AT FILM FESTIVALS ON THE PLATFORM? 

Whilst films are on the film festival circuit, they are often restricted from being included on platforms in the same way that you can’t buy a film on DVD whilst it is in the cinema. We are keen to ensure that filmmakers get the biggest platform possible and playing at festivals is an important part of that. We can’t take on films that are still on the festival circuit, although we are collating a list of future content so that we can revert back to the filmmaker once that festival circuit is complete. Depending on the film, it may be on the festival circuit anywhere from six months to two years. 

IF A TITLE IS AVAILABLE CHEAPER OR FOR FREE ELSEWHERE ONLINE, WHY SHOULD I WATCH IT THROUGH LESFLICKS? 

LesflicksVOD is a legal and ethical platform supporting both audiences and creators. We need to support the lesbian film industry as funding is lacking and filmmakers are often told there is no audience for lesbian films. By subscribing to Lesflicks and paying an ethical price, you are directly supporting the filmmakers of the existing films on this platform, and also future filmmakers through the Lesflicks grants fund and by being part of the data proving we are a large and growing audience. We do not recommend the use of illegal sites or unofficial sources to watch any lesbian content. All this does is decrease official viewing numbers of lesbian films and further increases the perception of a lack of a paying audience. This reduces the chances of similar films being made and distributed in the future which hurts the whole community of LBTQ+ film fans. So if you want more films, with better quality and maybe even more famous faces – you have to pay a fair price and watch through an authorised channel. 

WHY ARE SOME TITLES ONLY AVAILABLE TO RENT? 

The format that we are able to provide these films in is determined by the distributor or film owner. They will decide on the different ways the film can be provided to you. There are three distinct formats: 

TVOD (transaction video on demand) which allows a rental for a period of 3-5 days where you can watch one title as many times as you like within that period of time; 

SVOD (subscription video on demand) which allows you to pay a fixed monthly fee to watch as much content as you like during the subscription period. 

EST (electronic sell-through) which allows you to pay a fee to download a media file that you can keep on a hard drive. Like purchasing a digital DVD. 

WHICH BROWSERS ARE COMPATIBLE WITH THE LESFLICKS VOD PLATFORM?

We recommend the following browsers when trying to watch or browse content: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge.

WHY IS THE SUBSCRIPTION IN GBP?

Lesflicks Ltd is based out of the UK. At present our platform only accepts one currency. The platform is working on multiple currency support and we hope to be able to provide this in the future. You will see the local currency amount on your bank statement or PayPal.

HOW DO I CANCEL MY SUBSCRIPTION?

There is one step to cancel your subscription to LesflicksVOD:

https://lesflicksvod.com/dashboard/billing where you can change/remove your plan

WHERE DOES MY SUBSCRIPTION FEE GO?

Lesflicks runs as a social enterprise and we are keen to be transparent and open. As such we want you to know exactly where your money is going.

50% goes straight back to the content owners in royalties.
23% goes on the platform technology hosting the films.
27% is used for marketing, administration and running costs of Lesflicks.

WHY IS THERE A VAT/GST/TAX CHARGE?

The EU made some changes recently that means that the platform we are using must issue tax separately to the listed price and list the fees net of tax. This means although we list the subscription price at £5.99, when you to go pay you see the gross price including your local tax. We can’t tell you how much the tax is as it is different depending on where in the world you are. Here are some examples:

Gross prices:
United Kingdom: VAT at 20% (£1.20) = a gross monthly fee of £7.19
Europe: VAT varies depending on your country from 17-27%. Find out how much tax you will pay here: https://taxfoundation.org/vat-rates-europe-2019/
Australia: GST at 10% (£0.60) = a gross monthly fee of £6.59

To work out your local price, we recommend using www.xe.com for currency conversion.

FILMMAKER QUESTIONS 

WHO DECIDES IF CONTENT IS APPROVED? 

Lesflicks has a team of volunteer curators who review titles and make collective recommendations, therefore rendering the selection process democratic. The Curation Team does not get paid. They are dedicated to ensuring that representation and inclusion of the broad range of LBTQ womxn is represented on Lesflicks. The people on the Curation Team includes Directors, Producers, Cinematographers, Actors, Screenwriters and other Film Industry professionals. If you’d like to join the Curation Team, email lesflicks@lesflicks.com with the subject “Join Curation Team.” 

AM I GUARANTEED TO MAKE LOTS OF MONEY FROM LESFLICKS? 

No. There are no guarantees around amounts of royalty income, and you should have reasonable expectations about working with us and about the film industry in general. We pay significantly higher rates than traditional platforms, but we are also newer so our reach isn’t as large. 

On Lesflicks, you are paid when people watch your content. For SVOD the PPV rate increases as the subscriber base increases. If lots of people watch your work, you earn lots of revenue. If lots of people subscribe to Lesflicks, the SVOD rates increase for all views. If nobody watches your work, you earn nothing. The Creators that earn the most on Lesflicks actively promote all content, not just their own content, and actively encourage their followers to watch all content on Lesflicks.  Creators with multiple titles on Lesflicks also typically earn more. 

If you do not promote your own work, you will not be as successful. This applies to anywhere you choose to distribute your content. Marketing, promotion and advertising is KEY to success. You should always look to put content on multiple platforms and then primarily promote the platform that offers you the largest waterfall royalty payment back to you. 

WHY DO SOME CREATORS HAVE “CHANNELS” AND SOME DON’T? 

To be eligible for a Channel, you must have a minimum of 3 titles available on LesflicksVOD and a strong Brand Identity. If you feel you meet this criteria, please email lesflicksvod@lesflicks.com to request your channel. 

ARE THERE ADDITIONAL MONETIZATION OPTIONS? 

Additional options include: Affiliate Program (help us get new subscription signups and earn a commission every time someone signs up), Merchandise Program (Lesflicks can sell merchandise related to your series or film and you will earn a portion of sales), Branded Series (Brands will pay you to produce original series featuring their brand).